Our Terms and Conditions of Sale shown below comply and are consistent with the Australian Consumer Law legislation (ACL). Please read these before submitting orders to ensure that you understand both your consumer rights and your obligations. For help with orders, please visit our Store Help and FAQs page or our Contact page.
We will either repair, replace or refund any of the above goods if these were bought from us and if these were: a) faulty and not fit for the purpose these were bought for, b) not of acceptable quality in appearance and finish, c) not safe or durable and: d) misdescribed or significantly different to those shown or described. In determining these criteria it must be taken into consideration what the goods were and the price paid for them. For example, a mass-produced $2.50 plastic picture frame cannot be reasonably expected to be of the same quality, or to have the same high cosmetic finish of a $250 custom wooden picture frame.
Australian Consumer Law does not require us to make refunds when the goods bought from us were rejected because Customers: a) changed their minds about their purchases, b) decided that they no longer want the goods, c) don’t like them, d) find that the goods are the wrong size or colour or, e) find that they can buy the same or similar goods elsewhere for a cheaper price. We may however, and solely at our discretion, accept such returns if our return terms are agreed to beforehand.
In the rare occasion of a parcel order being lost or damaged we will only refund or replace as detailed above. Australian Consumer Law does not legislate for free replacements, this is not our policy, nor will our Administration or Staff ever say, pledge or promise this to Customers.
We will refund the paid Invoice total of such parcels only when these are declared lost by our Couriers or when we cannot produce a Courier's Proof of Delivery signature after a reasonable dispatch and transit time. With damaged goods we will either replace the damaged item free of charge in a next order or refund the price paid of said item after a Customer emails us some photographs substantiating the damage.