Online Store Privacy Principles Policy

The Australian Privacy Principles legislation requires all Australian websites which collect personal information, even when only an email address, to publish and adhere to a sound Privacy Policy. Ours is shown below for your information.  For help with orders, please visit our Store Help and FAQS page, or go to our Contact page.

Our Australian Privacy Policy

We protect your privacy at all times and only use the information data you submitted to us legally. These data may include your name, address, telephone number, email address and Card details. Should we collect any information about you, it will be only for processing your order, to interact with you and to provide you with the best possible service. We do not, nor have we ever, kept or retained anyone's Card details. These are always automatically deleted upon payment processing with our bankers. Any other personal information which we may keep is held securely in accordance with our internal security policy and the law.  We  may from time to time undertake marketing campaigns and send marketing emails to selected customers. You will not receive any emails from us, unless you've give us your prior consent. If you don't want to receive our marketing emails simply use the provided 'Unsubscribe' email Newsletter facility or just contact us.

Our policy on the confidentiality of Customers details

Under no circumstances do we sell, pass on, share, lend, trade or disclose any Customer details with anyone in any way, shape or form. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. For privacy purposes, any information relating to our customers is stored on a highly secure server, accessed only by HTTPS and with encrypted access credentialling.

Our payments processing security policy

All order details submitted to and received by us are transmitted via the highly secure HTTPS protocol and accessible only with non-reproducible, encrypted credentials. We do not process payments online nor do we pass on any payment details to third parties. Card details are never kept, stored, copied or duplicated. To prevent unauthorized access, to maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure any of the information customer provide us with, either online or offline.

Our cookies policy and store visitors' browsing

Visitors come to our site to get information about picture framing, to work out price or cost estimates for custom picture frames, to subscribe to our Newsletters or to find out about other picture framing industry or products or services. They may also visit to use our Online Store to browse for products or to make online purchases. When they place orders, they also submit to us their email address and other personal details. When they visit and browse our site, their visit and stay are anonymous. We do not collect names, email addresses or any other personal information provided to us. Our cookies may collect visitors' IP ( Internet Protocol ) address to let us know which pages of our site were visited and for how long. In most cases, visitors already have their browsers set or enabled to automatically supply us with data such as the type of computer and operating systems used. Finally, and most importantly, we do not visitors' browsing path or URLs outside of our web site.

Our policy on visitors' or Customers' shopping history

Neither us, nor Google, our online advertising partner, keep any personal shopping information about our visitors or Customers. Our S.E.O. team partners and works with Google Adwords, Google Places for Business, Google Adwords Express, Google Merchant Center, Google Analytics and Google Webmasters in striving to give all of our web site visitors and shoppers better, more relevant, continuously enhanced, browsing and shopping experiences. To that end, some of our static and dynamic web pages, templates and scripts have Google Conversion Tracking to analyze the search terms used by visitors to come to our site, and that's all we track. This is done with Google-tested and secure script snippets. All generated and concomitant data are secure, meet Google's security standards and relayed via Google's proprietary servers thus guaranteeing visitors' security and confidentiality.