Picture Frames, Picture Framing and Picture Framers' Blog

Welcome to our weblog about picture framers, picture frames and picture framing. It is published and maintained with the goal to share information, knowledge, tips, ideas and opinions about this industry. All posts are grouped in the sections listed below. For help with orders, please visit our Store Help and FAQS page, or use our Contact page.

Help! I’ve never had anything custom framed before! How does it work?

We agree, if you have not done this before, it can be a little scary.  Maybe you’ve heard stories,  possibly bad ones, on how difficult and expensive it was, and you’re a little wary. But relax, we’re here to help, so let us give you some helpful advice. The first thing to remember is that, almost invariably, you will be working with professional picture framers. Those professionals will have made their mission in life to do the right thing by you, their craft, and your artwork.  A professional picture framer will welcome you into his or her store and ask you how they can best help you. This is where you come in, and all you need to is ask the framer all the picture framing question you can think of or want to know.  Most customers have an idea, at least, of the colour and size of the picture frame they want. If you tell the framer what you would like, he or she will probably discuss, comment ...

 
Is it worth it being a nice person anymore and should we always be kind others?

Wait, what's this about being nice to others? How did we get from picture framing to philosophy? What's the connection? Well, we posted this blog as a result of a number of incident and customer observations we made over the years and some of which we will recount. First incident: Giving away free picture frame hooks. When we first started picture framing someone read someplace .. (probably in a U.S. picture framers' magazine) that a good customer goodwill exercise was to give away a free packet of picture frames wall hooks with every custom picture frame sold. The reasoning behind this being that most customers want to hang their pictures as soon as they get home but often, when at home, they find that they don't have that one picture hook they need to hang the picture up. So to avoid a possible disappointment, the free picture frames hooks packet would be included ...

 
Beware of shonky picture framers and dodgy picture framing practices!

While it's true that "You can’t please all of the people all of the time" we believe that picture framers do have certain legal, ethical and professional obligations. Legally, they have to practise high standards of honesty in all transactions and avoid using false, inaccurate or misleading terms, descriptions or claims. Ethically, they must properly care for all customers' artwork in their keeping and produce picture frames equal or superior to the quality of displayed samples. Professionally, they should maintain a dignity of manner and behaviour in the presentation of services and in all other forms of professional conduct. So what can all this translate to for a picture framer in his or her everyday, picture framing trade and practices? The first bit is about honesty in customer sales. That means, not only not telling deliberate lies, but also, not to mislead or take ...

 
How to break up with your busy, inconsiderate and expensive picture framer !

You know the feeling. Your picture framer doesn't greet you like he used to anymore. He's too busy to see you. He sends his junior staff to serve you instead. If you do manage to speak to him, he's curt, cold and distant. When he gets around to making your picture frames, he's not on time anymore, he's always late. And when he's late, he doesn't ring to apologize, like he used to. You feel like he's brushing you off. And his prices have trebled! You used to have such an easy, carefree and inexpensive relationship. You felt safe and secure. But somehow you've drifted away from one another and grown apart. You wanted to keep your old, trusty and reliable picture framer forever, but he changed. His business has changed and his clientele is different now. He's meeting and working for other, more exciting customers. These new customers are more adventurous than you and have ...