Eastleigh Frames Picture Framers are picture framing and making Picture Frames in Melbourne, Australia.
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Help
Since new Customers tend to ask similar help questions we have copied these below for your information. Most are about the pricing, ordering, paying or delivery of online orders. Some are about our Price Estimator or the website. If the answer you need is not here please Contact us
Online Shop Products FAQs
 No:050 Do you supply Certificate-Photo frames in sizes other than what's listed?
Yes. To get free and easy price estimates please use our Prices Estimator. Note though that the prices of locally-made frames made with local laws, materials and labour are many times dearer than those of imported frames.
 No:055 Do you have *Seconds* frames in sizes other what's listed on your site?
No. Our Online Shop is current and updated regularly. If we have any *Seconds* picture frames available at all, these are always clearly shown.
Online Shop Prices FAQs
 No:100 I want to place a bulk order, can you do better prices?
Yes. Click the "More information" link to view any available, cheaper Wholesale Prices.  Please note that we cannot offer prices lower other than those listed.
 No:102 I can get cheaper frames elsewhere, do you price match?
No. We cannot offer prices cheaper or lower than those that are already listed.
 No:105 I'm a Retailer, can you give me cheaper Wholesale prices?
Yes. Click the "More information" link to view any available, cheaper Wholesale Prices.  Please note that we cannot offer prices lower other than those listed.
 No:110 I work for a Church, Charity, or School, do we get extra discounts?
No. This would be a price discrimination penalizing other classes of Customers. Australian Trade Practices laws prohibit pricing discriminations based on Customers' religious, social or organizational, identity, structure or entity.
 No:115 I want a Price Quotation, can you send me one?
No. Our prices are easily and readily available online and Price Quotations are unnecessary. This streamlined structure reduces unnecessary administrative costs and enables us to offer the cheapest possible prices to our Customers.
Online Shop Orders FAQs
 No:200 Is the Online Shop for ordering online?
Yes. Just click "Add to Cart" and follow the prompts. The Cart will offer you choices, options and ask for information such as shipping address and postcode. This will allow it to work out and show you correct shipping charges.
 No:205 Is using the Online Shop for online orders the best way?
Yes. When telephoning orders Customers sometimes forget or incorrectly supply important information. Since it is time-consuming and expensive to rectify incorrect orders, it is always best to place orders using our ShopCart.
 No:210 Do you accept telephone orders?
Yes. Note however that ordering offline complicates the administration of an order. It slows the processing time, decreases accuracy, increases the possibility of errors and lacks the transparency and reliability of online orders.
 No:215 Can I order and get supplied now and pay your Invoice later?
No. We do not provide Credit, and all orders must be paid prior to dispatch. This streamlined structure reduces unnecessary administrative costs and enables us to offer the cheapest possible prices to our Customers.
 No:220 Can we buy with a Purchase Order and pay later ?
No. We do not provide Credit, and all orders must be paid prior to dispatch. This streamlined structure reduces unnecessary administrative costs and enables us to offer the cheapest possible prices to our Customers.
 No:225 I need to see a sample frame before ordering, can you help me?
Yes. We don't have a minimum order and can supply one frame only. Note however that, in line with industry practice, we do not supply free samples.
 No:230 I want to order a few hundred frames, have you got stock?
Yes. We are generally quite well-stocked and can usually fill orders of up to one thousand frames. You can always check the available stock by clicking any item's "More information" and the screen will show the " Available Quantity".
 No:235 I need my order fast, do you process orders daily?
Yes. Parcels are usually ready for dispatch within an hour or two of receiving payment and shipped on the same day, or at the very next business day.
Online Shop Shipping FAQs
 No:300  I want to order, but need to know the Shipping cost first, can I do that?
Yes. Please "Add to Cart" the items you want, continue to the "Customer Information" and "Submit" it. If there are no errors and if the order is no more than 25 kgs, the Shipping cost will display in the next page. You may then continue and complete the order or simply exit at no cost or obligation to you.
 No:302  Can you give me a freight quote to deliver my large order interstate?
Yes. Please order online selecting the "Special Freight Quote" request shipping option then completing and successfully submitting your order to us. We will then email you our Freight Quotation for your consideration. If you do not accept the Quote, the order will be cancelled at no cost or obligation to you.
 No:305  I don't want to give out my info, can I get a Shipping cost estimate?
Yes. Add to Cart what you want and note the total weight. If this is no more than 25 kgs, use the "Find Shipping Costs" form to get an estimate. If the weight is more than 25 kgs then you must place an order online so that we may get back to you with a Special Freight Quote for your consideration.
 No:310  My order is over 25kgs, I get the "Special Freight Quote", do I go on?
Yes. Please continue, complete the Order and we will email you a Freight Quotation with the Shipping cost for your consideration. We will wait for your reply and not process the Order until we hear from you. If you do not accept the Quote, the order is cancelled at no cost or obligation to you.
 No:315  I did the "Customer Info", the Cart shows no Shipping cost, is this Ok?
Yes. There are probably errors or conflicting information in the Customer Information form. For instance, the Town or Suburb has been misspelled or does not match its Postcode. in these cases, the Cart defaults to the "Special Freight" and will show no Shipping charges. However please continue, complete the Order and we will email you with the correct Shipping charge advice. We will wait for your reply and not process the Order until we hear from you.
 No:320  I selected "Couriers" but the Cart shows "Special Freight", is it faulty?
No. There are probably errors or conflicting information in the Customer Information form. For example, the Town or Suburb is misspelled or does not match its Postcode. In these cases, the Cart defaults to the "Special Freight" option and show a zero Shipping charge. However please continue, complete the Order and we will email you with the correct Shipping charge advice. We will wait for your reply and not process the Order until we hear from you.
Online Shop Payments FAQs
 No:420 I don't have or want to use a Credit Card, can I still order online?
Yes. You can pay for your order by Bank Deposit int our Account or by Paypal.
 No:425 I'm worried about buying on the Net, do you process Cards online?
No. We do it offline. We prefer to first check all orders manually for any errors. Only when we are satisfied that everything is correct will we debit a Card.
 No:430 Have you ever had any Card details stolen, misused or compromised?
No. We adopt Bank security precautions and manually check all transactions.
 No:435 Have you ever had a fraudulent Card purchase or payment?
No. We adopt Bank security precautions and manually check all transactions.
 No:440 Is my Credit Card charged as soon as I submit an Order?
No. We prefer to first check all orders manually for any errors. Only when we are satisfied that everything is correcty will we debit a Card.
Online Shop Deliveries FAQs
 No:600 Can you give free delivery for large or bulk orders?
No. However we can arrange prompt and efficient delivery by our very reliable Couriers to most Australian locations at extremely competitive rates.
 No:601 Do you include a Taxable Invoices with parcelled orders?
Yes. All parcels include a Taxable Invoice and EFPOS Receipt (if applicable). These documents are always inside the "Invoice Enclosed" clear plastic enclosure showing the delivery address. This self-adhesive enclosure is securely taped on all sides and does not come off. If you received your order, then you will also have received the documents inside the enclosure.
 No:602  Do you deliver with reliable, professional road Couriers?
Yes. We use Fastway Couriers and Couriers Please. These two well-established Companies provide reliable, efficient and economical door-to-door deliveries.
 No:603 Do your Couriers deliver interstate overnight by Air Freight?
No. Our Couriers provide road services only. Generally speaking, shipping bulky parcels by Air Freight is uneconomical because it is just too expensive.
 No:605  Do you have a Delivery Schedule for all Australian capital cities?
Yes. View these using the "See Delivery Schedule" panel at the lower, right hand side of the Online Shop. In Victoria, Melbourne and metro deliveries are either the same day or overnight. The rest of the State may take an extra day.
 No:606 Do you guarantee delivery within the Delivery Schedule times?
No. No road Courier can or does guarantee delivery deadlines. However we can assure Customers that 96% of all our parcels are delivered without any problems and that only about 4% of these generate late delivery complaints.
 No:610 Do you deliver in the country, interstate and Austalia-wide?
Yes. Our Couriers can combine to deliver to all Australian localities with very rare exceptions for some remote, restricted, security or military areas.
 No:615 Can you deliver my parcel to me by Australia Post?
No. This organization prohibits the handling and delivery of glazed items such as Certificate Frames and imposes strict parcel weight and size limits. Their prohibitions, restrictions and limitations do not apply with our Couriers.
 No:625 Do your Couriers deliver to home adresses as well as businesses?
Yes. However the preferred address is one where someone will be avaialble to accept deliveries. If no-one is in attendance, the Couriers will try to re-deliver the next day or so. If they still cannot do so, they will leave an Advice Notice.
 No:630 I'm not at home during the day, can you leave my parcel outside?
Yes. Please email us your request and we will note it as 'Special Instructions' in your parcel's delivery label. Note however that neither us, nor our Carriers, can or will be responsible or liable for any losses or damages to your parcels.
 No:631 I placed an Order but haven't received it yet, can I find out where it is?
Yes. Please refer to the "Order Complete" email you received from us. At the bottom, note the Tracking Label Number, click to the URL link provided and then enter this Number in the "Track and Trace" field. You will then be able to view the Results and a Detailed Report of your Order's transit progress.
 No:633 We got our Order but I don't have an Invoice, did you forget to send it?
No. We have already sent it to you with the parcel. It was inserted inside the "Invoice Enclosed" enclosure showing your delivery address. If you received the order, then will also have received the documents inside the enclosure. Please contact the person who opened the parcel for the documents you seek.
 No:635 Can you help me if the delivery of my parcel is late or delayed?
Yes. Please email us your Order details so that we may "Track and Trace" the parcel. Note however that when parcels leave our premises they are beyond our care and control and we cannot be held responsible or liable.
Online Shop Claims FAQs
 No:725 Can I make a claim for prices, description or supply discrepancies?
Yes. Please note that a Claim involving a financial transaction or Customer confidential details must be emailed to us stating the Order (ID) No: and particulars or we will not consider it. By this method we can correctly identify Orders and investigate Claims. If any items were incorrectly priced, described or supplied, and a Sale made, a Customer can obtain a Refund which includes GST but not Shipping charges. If no sale was made, the Order is void, all details are deleted and the Customer is advised. To obtain a Refund, Customers must first return all items to us. We will not be liable for any return costs.
 No:730 Can I make a claim for faulty or defective items?
Yes. Please note that a Claim involving a financial transaction or Customer confidential details must be emailed to us stating the Order (ID) No: and particulars or we will not consider it. By this method we can correctly identify Orders and investigate Claims. If any items were faulty, or defective, a Customer will email us photos reasonably detailing the complaint. We will then investigate the Claim and advise a Customer within 5 business days. If the Claim is accepted, we will, at our option, either repair or replace said items or offer the Customer a Refund which includes GST but not Shipping charges. To obtain a Refund, Customers must first return all items to us. We will not be liable for any return costs.
 No:735 Can I make a claim for damaged, lost or missing parcels?
Yes. Please note that a Claim involving a financial transaction or Customer confidential details must be emailed to us stating the Order (ID) No: and particulars or we will not consider it. By this method we can correctly identify Orders and investigate Claims. If a parcel is damaged, lost or missing while in transit with Fastway Couriers, this Company may provide cover for up to $1500, subject to their Terms and Conditions. While we will help Customers in their claims with the reponsible Couriers, we expressly state that when parcels leave our premises they are beyond our care and control and we are not responsible or liable for any damages or losses.
 No:740 I don't want the frames I ordered, can I return them and get a Refund?
Yes. Please note that a Claim involving a financial transaction or Customer confidential details must be emailed to us stating the Order (ID) No: and particulars or we will not consider it. By this method we can correctly identify Orders and investigate Claims. Customers who no longer want the supplied order must return it to us within 14 days to claim a Refund. This shall be the Total Amount paid, including GST, less a Handling, Restocking and Accounting Fee of $14.95 for each parcel, less any lost or damaged items in all and any transit and less the original Shipping charges. To obtain a Refund, Customers must first return all items to us. We will not be liable for any return costs.
Prices Estimator FAQs
How does the Price Estimator work?
There are six steps needed to get a Price Estimate for most picture framing jobs are:
1 · Picture Type Selection
Poster or Print:  Select this for commercial, common and replaceable paper-borne reproductions. Representative of, but not exclusive to this category are: Posters, prints, cards, newspapers, handbills, flyers, pamphlets, events announcements, postcards, tickets, passes, tourist maps, bills and open-edition reproductions. These items, unless otherwise instructed, will be permanently bonded to thin, light but durable materials such as Foamboard or Craftwood. The end result will be smooth, flat surfaces, free of lumps, bumps or bubbles.

Photo or Still:  Select this for commercial, common and replaceable paper-borne photographic stills. Representative of, but not exclusive to this category are: Holiday snapshots, baby photos, wedding, graduations and occasion photos. These items, unless otherwise instructed, will be permanently bonded to The end result will be smooth, flat surfaces, free lumps, bumps or bubbles.

Original or Paper Art:  Select this for paper-borne, irreplaceable items of any sentimental, financial or other value. Representative of, but not exclusive to this category are: Originals, antiques, limited-edition, watercolours, pastels, charcoals,crayons, pencil-work, etchings, mezzotints, serigraphs, holograms, intaglios and woodblocks, These items, unless otherwise instructed, will usually be hinged, or hung with conservation tape to conservation-quality mats (also called surrounds or borders). The end result will be relatively flat surfaces with artwork capable of being deframed and removed, if desired, for repair, inspection or resale.

Certificate, Degree or Map:  Select this for unique or irreplaceable items of any sentimental, financial or other value. Representative of, but not exclusive to this category are: Testamurs of Degrees or Diplomas and hand-coloured maps. These items, unless otherwise instructed, will usually be hinged, or hung with conservation tape to conservation-quality mats (also called surrounds or borders). The end result will be relatively flat surfaces with artwork capable of being deframed and removed, if desired for repair, inspection or resale.

Cross Stitch, Long Stitch , Embroidery and Needlework:   Select this for most commercial embroideries and replaceable, private needlework. Representative of, but not exclusive to this category are: Tapestries, Petit Point, Cross and Long Stitch embroiderings. These items, unless otherwise instructed, will usually be lightly stretch-stapled around the four edges, to thin, light but durable, strata lined with conservation-quality, rag-paper sheeting. Minor, mechanical, staple-puncturing of the raw, unembroidered edges of items may occur. The end result will be attractive, squared fabrics, with flat surfaces and with artwork capable of being deframed, de-stapled and removed, if desired.

Poster, Print or Photo to BlockMount and Laminate:   Select this for commercial, common and replaceable paper-borne reproductions. Representative of, but not exclusive to this category are: Posters, prints, cards, newspapers, handbills, flyers, pamphlets, events announcements, postcards, tickets, passes, tourist maps, bills and open-edition reproductions. These items, unless otherwise instructed, will be permanently bonded to a 9 or 6mm thick, durable sheet of Craftwood. After bonding, the artwork is either gloss or matte-laminated. The four edges will then be machined either square to 90 degrees or fluted or scalloped as illustrated. The end result will be smooth, flat surfaces, free of lumps, bumps or bubbles.

Photo, Oil or Artwork to be stretched over a Stretcher Frame:   Select this for any canvas-borne art. Representative of, but not exclusive to this category are: oil or acrylic paintings, photographic images, printed sheets or chemical renditions. These items, unless otherwise instructed, will be permanently stretch-stapled onto a purpose or custom-built stretcher-frame. The four edges of the stretcher frame are usually left unframed and unadorned . The end result will be smooth, flat surfaces, free of lumps, bumps or bubbles with that frame-less look.

Naturally, we cannot include here all of the available types and kinds of pictures as this would be beyond the scope of this reference. If you would like us to try and identify a picture for you, please take a photograph of it with a mobile camera phone, or similar device, go to our Contact page and e-mail it to us.

2 · Mats selection
What a "mat" is:  A mat, is a coloured cardboard surround, border or edge often seen around an image inside a picture frames Typically, picture framers cut mats from matboard sheets which they stock in many colours with the more popular ones being off-whites, dark greens and black. "Mat" is the American name for this material but it's also called a mountboard in England and passepartout in Europe. Putting mats in a frame is called matting, a term also interchangeable with mat.

What a mat does:   A mat is nearly always, rectangular, with an inside square hole, or window. The top section of the mat is where most artwork, such a prints and photos are hinged or taped to. The paper hinges or tapes support and hold up the artwork, preventing the inevitable buckling or cockling caused by its own weight when in a vertical position. However, a mat's most important function is that its thickness (about 1.2 millimetres or 1/16th of an inch) serves to separate the glass away from the artwork being framed. This separation is desirable to prevent any condensation that may develop on the inside of the glass from transferring to the artwork itself. Moisture from condensation frequently stains, causes water damage and promotes destructive mold and mildew.

When should a mat or mats be used:   Primarily, but not solely, due to the above reasons, when framing any items of sentimental, financial, commercial or historical value, it is strongly recommended that at least one mat (single mat), and preferably two mats (double mat) be used to protect the artwork from possible damage.

The different types of mats:   Matboards can be Regular, Conservation or of Museum quality. Regular boards are made out of unbleached wood pulp containing harmful lignin, have a core that may progressively yellow, are not fade-proof , become more acidic with time and may damage your artwork. Conservation boards have the lignin removed, have a bright white core, are totally acid-free, fade-resistant and will not damage your artwork. Museum boards also share these characteristics but additionally, are made out of higher-quality cotton rag instead of wood pulp.

The mats we use:   For all custom picture framing we the quality, acid-free, UK-manufactured WaterMark Conservation mountboards. In line with the prevalent industry practices, this does not normally apply to bulk, commercial orders of no investment value where costs are minimized.

3 · Frame selection
The four frame types:  Because we carry hundreds of frames, it would take too long to work out all the prices for the thousands of picture framing combinations. Therefore, classifying our stock to just the four, most popular types helps to simplify the PE, making it fast, easy and user-friendly. This is the commonest and most inexpensive type of glass used in picture framing. It is made from molten glass floats on molten tin to achieve a flat, uniform finish. Framing manufacturers add special qualities to float glass giving it added value. This type is the staple of the custom framing industry and can be used in a wide range of applications. About Non-glare Glass:   This is the second most common type of glass used in picture framing. It is glass that has been etched to diffuse reflected light. The etching process also gives the glass surface a matte finish. It should be noted that no more than two mats are recommended when using non-glare glass. Because of the way light is transmitted and scattered through non glare glass, there is a tendency for non-glare glass to visually soften or blur the work in direct proportion to its distance from it.

About Acrylic Glass:   This is the toughest and safest type of glass used in picture framing. Also called Perspex or Plastic Glass. Recommended for applications where a virtually indestructible glazing is required. It is ideally suited for industrial consumers such as hotels, galleries, institutions, etc., where high volume traffic and potentially fragile glass could be a concern.

About TruGuard UV Glass:   This is the best though also the most expensive type of glass used in picture framing. Exposing artwork to UV light causes organic material to break down. This is visible in the form of fading colors and embrittlement and yellowing of the materials that bear the artwork. These effects, once started, are cumulative and irreversible. The best way to preserve your art is to protect it from exposure to UV light from the outset. Ask your framer to use TruGuard UV Conservation Quality Glass. This product effectively blocks a minimum of 98% of the dangerous UV light protecting your artwork without affecting the visible light spectrum so your colors show truly as nice in a year as they do the first day you frame them.

About glass and fading:   Ordinary, everyday sunlight inevitably and inexorably fades and colour-bleaches most things, including pictures. The rays of direct and indirect sunlight comprise the ultraviolet or, "UV" rays. Normal, clear picture framing glass blocks only about half the damaging light. This is not enough to conserve colours or prevent fading. To protect your valuable artwork glaze your artwork with TruGuard UV-Blocking glass. This type of glazing but has been proven to block over 97% of the harmful "UV" rays.

4 · Glass Type Selection
How to put sizes in:  Measure you artwork's Width and Height with a tape or ruler. Read these sizes and type them in the red Cm Centimetre fields. Do not key in Millimitres (mm) or Inches (ins)because the PE will giver either an Error message or inaccurate result. You do not have to use the "Series Sizes" dropdown box unless you want to. It is there simply as a convenience, to select the common or most office paper sizes if you cannot readily recall them.


5 · Picture Sizes selection
How to put sizes in:  Measure you artwork's Width and Height with a tape or ruler. Read these sizes and type them in the red Cm Centimetre fields. Do not key in Millimitres (mm) or Inches (ins)because the PE will giver either an Error message or inaccurate result. You do not have to use the "Series Sizes" dropdown box unless you want to. It is there simply as a convenience, to select the common or most office paper sizes if you cannot readily recall them.

6 · Estimates Evaluation
What these are:  The PE produces price estimates, or cost approximations, but not binding Price Quotations. Any and all results are for standard, non-specialized, picture framing of commercial items such as photos and posters. The PE cannot be used for, and specifically excludes specialized work such as paper toles, 3-D frames, photo collages, object-framing, militaria, museum-framing and all memorabilia.  If you are not sure about your framing project simply contact us.

Their accuracy:  All estimates are computed to come within ± 10% of our actual shop prices. The programme calculates four factors: a) the variable price of labour, b) the variable cost and resale of materials per linear metre, c) the variable cost and resale of materials per square metre and d) cumulative errata. We welcome Customers' feedback and will endeavour to remedy any discrepancies.  Please contact us and report any results you feel may be incorrect.
Data Security & Privacy FAQs
Do you guys sell my details to anyone? Are they private?
Your data, details and information are not lent, disclosed, sold. shared or traded in any way, shape or form. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and stored in an encrypted format.
What about hacking or hackers stealing my details, is your system secure?
Eastleigh Frames is fully committed to the highest data security possible. Be assured that all information relating to our customers is stored in a highly secure environment, processed and stored in an encrypted format. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure any information you provide to us online.
Is my browsing private or do you guys keep track on where I go or what I do?
When you browse our site, you do so anonymously we do not collect your name, email address or any other personal information unless you provide it to us. Your IP ( Internet Protocol ) address of your computer to give us an idea of which parts of our website you visit and how long you spend there. Your browser also automatically supplies us with the type of computer and operating system you are using. Most importantly, we do not follow your browsing path outside of our websites.
About Eastleigh Frames
So who are you guys? How long have you been framing?
  Paul Nonnis, Manager.

Thank you for affording me the the opportunity to introduce Eastleigh Frames. We have been professionally picture framing in Melbourne for nearly 30 years. Our friendly and experienced staff will assist and provide you with our caring, innovative and expert service.

Over several decades of dedicated picture framing craftmanship we have framed a multitude of diverse artwork. We will frame at your complete satisfaction providing our excellent, value-for-money service.

We offer many and diverse framing combinations, including contemporary styles, noveau silvers, classical golds and bright colours. With so much to choose from and so many options, you can be sure of making the perfect selection for your cherished artwork.
Our goal is to create a unique and personalized frame for each item commissioned with us, whether this be an inexpensive reproduction or a valuable original.  Please browse through this website using the Tabs Menu above. Do visit the Contact page for our Business and Contact details or simply to inquire with us.
About this Website
What's the deal with your website? Can I copy pictures and stuff for my own use?
Use of the website: You can view and browse through all its contents for your personal, non-commercial, research, search and shopping use only. However, you cannot copy, reproduce, distribute, transmit, or otherwise exploit any of the contents without our written permission.

Limitations of the website: We use our reasonable best efforts to ensure the correctness of all contents but we cannot guarantee or warrant their accuracy or reliability. It is also possible, though extremely unlikely that application viruses or other harmful components be nested in computer codes. By using this site you acknowledge that its use is at your own risk.

Owners' liability limitations: Neither Eastleigh Frames, nor its principals, nor our Content providers will be responsible or liable to you, or any other party, for any direct, incidental, consequential, indirect, or punitive damages (including negligence) that result from your access to, or use of, this website or its contents. This agreement is governed by the laws of the State of Victoria, Australia. By using this site you agree to the jurisdiction of the courts of Victoria.

Changes to these conditions: We reserve the right to make changes to our website and to this agreement at any time without notice. All changes made will take effect immediately. Future visits to this site will be covered by the Terms and Conditions of the agreement at that date.
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